Shipping & Returns Policy

Last updated: 5 December 2025

Thank you for shopping with Radiant Ritual. This page explains how shipping, returns, and refunds work for all orders placed on this store.

1. Shipping

1.1 Processing times

• Orders are processed from Monday to Friday, excluding public holidays.

• Most orders are prepared and handed to the carrier within 1–2 business days.

• During launches, promotions, or holiday periods, processing may take an additional 1–3 business days.

You will receive a confirmation email with tracking information as soon as your order has been shipped.

1.2 Shipping methods and delivery times

Estimated delivery times begin once your order has been handed to the carrier:

• Standard domestic shipping: 3–5 business days

• Express domestic shipping: 1–2 business days

• International shipping: 5–14 business days, depending on destination

These timeframes are estimates and may vary due to factors outside our control, such as carrier delays, customs processing, or adverse weather.

1.3 Shipping costs

• Shipping costs are calculated at checkout based on destination, weight, and shipping method.

• When available, free shipping thresholds or promotions will be clearly displayed at checkout.

1.4 Order tracking

Once your order has shipped, you will receive an email containing a tracking number. Tracking information may take up to 24–48 hours to update.

1.5 Customs, duties, and taxes (international orders)

For international orders, any customs fees, duties, taxes, or import charges imposed by the destination country are the responsibility of the recipient. Radiant Ritual is not responsible for delays caused by customs.

1.6 Incorrect shipping information

Please check your shipping details carefully before completing your order. If you notice an error, contact us as soon as possible. If an order has already been shipped, we are unable to change the address. Orders that cannot be delivered due to incorrect or incomplete addresses may be returned to us; any reshipment costs will be the responsibility of the customer.

2. Returns

Because Radiant Ritual products are personal care items, hygiene and safety are our priority. The following conditions apply to all returns.

2.1 Eligibility

• Returns are accepted within 30 days of the delivery date.

• To be eligible for a return, products must be unused, unopened, and in their original packaging.

• For safety reasons, opened or used products cannot be resold and are therefore not eligible for a refund.

• The following items are non‑returnable:

  • Items marked as final sale

  • Gift cards

  • Free gifts or promotional items

Radiant Ritual reserves the right to refuse returns that do not meet these conditions.

2.2 Return process

To request a return:

1. Contact our customer support team with your order number and the items you wish to return.

2. If your return is approved, you will receive instructions on how and where to send your package.

3. Securely pack the items to prevent damage in transit. We recommend using a trackable shipping service.

We are not responsible for items lost or damaged during return shipping.

2.3 Return shipping costs

• If a product is being returned due to change of mind or incorrect purchase, return shipping costs are the responsibility of the customer.

• If you received a damaged, defective, or incorrect item, we will cover reasonable return shipping costs or provide a prepaid return label.

2.4 Inspection and approval

Once your return is received, it will be inspected to ensure it meets the conditions described above. You will be notified by email whether your return has been approved or rejected.

3. Refunds

3.1 Refund method

• Approved refunds will be issued to the original method of payment.

• Original shipping charges are non‑refundable, except where an order was shipped with incorrect, damaged, or defective items.

3.2 Processing time

Once a refund has been approved, please allow 5–10 business days for processing. Your bank or card issuer may require additional time to post the refund.

If you have not received a refund after this period, please contact your bank or payment provider first. If the issue persists, contact our customer support team.

3.3 Store credit

In some cases, we may offer a refund in the form of store credit instead of a payment reversal. Store credit can be used on any future purchase and has no expiry date, unless otherwise stated.

4. Exchanges

We do not currently offer direct product‑for‑product exchanges. If you wish to receive a different item, please follow the return process for your original purchase. Once your return is approved and refunded, you can place a new order for the replacement product.

5. Damaged, defective, or incorrect items

If your package arrives damaged, or if you receive a defective or incorrect product, please notify us within 7 days of delivery.

To help us resolve the issue quickly, include:

• Your order number

• A description of the problem

• Clear photos of the packaging and affected items

After reviewing your claim, we will arrange a replacement, store credit, or refund, as appropriate.

6. Lost or missing packages

If tracking information shows that your order has been delivered but you have not received it:

1. Verify the shipping address used for the order.

2. Check with household members or neighbors to see if the package was accepted on your behalf.

3. Contact the carrier directly to open an investigation.

If the package cannot be located after these steps, contact our customer support team. Resolution will be determined on a case‑by‑case basis in collaboration with the carrier.

7. Changes to this policy

Radiant Ritual may update this Shipping & Returns Policy from time to time to reflect changes in our practices or legal requirements. Any updates will take effect immediately when posted on this page.

8. Contact

If you have any questions about shipping, returns, or refunds, our customer support team is here to help.

Radiant Ritual Customer Support
Email: support@radiantritual.com